Shopping Experience at LAZADA Site

Note: I see the need to warn and alert other customers before they fall into the same trap as my mother and I. p/s: my mother's incident was not indicated here. Hers is Lazada.my while mine is Lazada.sg



My Personal Experience with Lazada

A month ago, I bought a camera lens priced at $129 during Lazada sales, and used a $20 off discount voucher to get the item at a final $109. However, despite the item arrived at a good condition, the delivery man collected $129 from me.

Contacted Lazada customer service and got reply saying that they would refund me the $20. Waited for 2 WEEKS and got no update. So, I emailed them again saying that I would lodge a complain on them (which I definetely will) if no refund was processed asap.

Wow, the threat was SO effective. I got an immediate reply within 2 days indicating that the refund of $20 was on processed and I did received it. As an apology, Lazada provided me with a $15 off voucher with a minimum spend of $50.

Ok, I sweared not to purchase on this site again, but the temptation was too great...... In order to rip the maximum benefits, I bought LZD company's own clothing items on sales. I spent $50.20-$15=$35.20 on 8 clothing items.

Items arrived safety in acceptable delivery time. However, Lazada never failed to disappoint me AGAIN. Among 8 of the items, ALL 8 looked as if they were being kept in the warehouse for 10years, with a thick layer of dust on top and 4 clothes are of WORST QUALITY, YELLOW and OLD. The modelled pictures in the listing all look much nicer than in reality.

*I noticed their modelled pictures added some new close up photos. However to be honest, they still DOES NOT show up the REAL TEXTURE and QUALITY of the item. Maybe 40% true to pictures?*

Anyway, I demanded for a return of 2 TOTALLY UNACCEPTABLE ITEMS and got an update of refund being proceeed after 1.5weeks (just now). The amount refunded is also not up to my expectation *obviously is lesser than I have expected, by $3+* and I quickly read through the Lazada return policy again.

Yeah, they OBVIOUSLY did deducted some value from my voucher used. Totally different from Zalora, which I enjoyed the service and the updates given.

Conclusion

I will HIGHLY NOT RECOMMENDED Lazada to anyone if they are purchasing clothing items. But if you really like the sales price (around $4 per piece), you may try purchasing there and expect something to arrive in the condition and quality EXACT to the price.

Bonus: Tips if you try lazada sevice 

Remember to PROMPT their customer service updates.
Still waiting for my refund.......
Shopping Experience at LAZADA Site Shopping Experience at LAZADA Site Reviewed by Joysofyz on 4/25/2015 Rating: 5

1 comment:

  1. Disappointed for you that you experienced this with Lazada. I purchased numerous times from the Malaysian site, of many different items and have had good service and reasonable products thus far. Touch wood!

    ReplyDelete

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